FAQ's
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about LOOP bike phone mounts, including compatibility with iPhone and Android devices, installation steps, mounting options, and everyday use. Learn how to set up your mount and keep your phone secure while riding.
General Loop Questions -
Loop products are designed to look and feel like part of your bike, combining minimal design with durability.
Depending where the shipping location is, times can vary from 2-5 days to 5-10 days working days. More details can be found in our shipping policy.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location please see our full shipping policy.
No, Loop products work without requiring a dedicated phone case - However, we do always recommend having a phone case, but just use the one you have.
Yes, they are compatible with e-bikes and standard bicycles. Please see our specifications for sizing requirements.
They handle rough roads well, though extreme mountain biking or heavy off roading is not recommended.
Most Loop products can be installed in just a few minutes and using the tools provided with the mounts.
Yes, but you may need to reinstall it depending on the setup. We offer some great and inexpensive accessories to make it easier.
Yes, that's the whole idea, they are designed to keep your phone visible and accessible while riding, meaning you don't have to worry about checking your phone, it's always where you need it.
YES. Our mounts focus on durability, design, and integration rather than being a basic bulky holder that looks out of place. Beware of cheap copies and alternatives, every new Loop Product should come with a certificate of authenticity.
Loop Mount Specific Questions -
It fits most standard round handlebars thanks to its adjustable design and shims provided. Please check our Specifications for more details.
The Loop Mount is designed to fit all modern smartphones - even XL versions without needing a special case. Please check our Specifications for more details.
Yes, installation uses basic tools - all included, and takes only a few minutes to setup without any special skills. Anyone can do it.
Yes, the twist mechanism allows easy rotation while riding.
Yes, it uses strong gripping force to keep your phone stable on bumpy terrain without damaging your handset.
No, the mount is designed with rubber sections at contact points to hold your phone securely without damaging it.
Yes, most standard phone cases are compatible. Some oversize or military style cases can have some issues. Please check our Specifications for more details.
Yes, it works for road bikes, commuters, e-bikes, hybrids, gravel riding and family cargo bikes. We do not recommend it for off road mountain biking.
Yes, unless using one of the accessories, it’s designed to stay securely installed with minimal maintenance.
It’s made from durable metal and built to handle all weather conditions. However, it does not cover your phone, and the handset must be waterproof if used in wet conditions.
Micro Mount Specific Questions -
The Micro Mount is made for most modern bike setups and is a compact, low-profile phone mount that attaches to your bike’s thread-less stem. Or via other options using available accessories.
The Micro Mount is designed to fit all modern smartphones - even XL versions without needing a special case. Please check our Specifications for more details.
It installs directly onto the stem and replaces the existing cap, for a clean, integrated look. Other mounting alternatives are possible using the available accessories.
Yes, it holds phones securely across city roads and uneven terrain with ease.
Yes, it supports both portrait and landscape orientations - However, these need to be set before riding.
Yes, but it requires two hands to release, prioritising security over speed.
Most Loop products can be installed in just a few minutes and using the tools provided with the mounts.
It works best with bikes that have a standard thread-less stem, however, other alternative mounting methods are available using our accessories.
Yes, it’s built from durable materials for outdoor use - However, please check if your handset is ok to get wet.
Yes, its low-profile, lightweight design makes it good for road cycling, but it our largest customer base is the everyday commuter/hybrid bike and cyclist.
